De-Escalation of Emotionally Charged Situations

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What I will be learning in the De-Escalation of Emotionally Charged Situations training?

De-Escalation of Emotionally Charged Situations

A webinar exploring how to recognise signs of potentially threatening behaviour, understanding why emotionally charged situations may escalate, and how to utilise non-confrontational techniques and communication skills to de-escalate crisis situations.  Application within the workplace, over telephone or video communication and community-based settings.

Who is this for? 

Anyone working role who interacts with the general public. Suggested benefit for employees within Human Resources or line management, complaint resolution, customer services, retail, education, community groups or anyone who has a general interest in conflict management.  Suitable for beginners to advanced.

An introduction to non-confrontational de-escalation skills through listening and communication, awareness, behaviour management, personal safety and supporting an individual with mental ill health related crises.


  • Understand where challenging behaviour comes from
  • Crisis stress modelling
  • Enhanced awareness and personal safety in conflict management

How long is the training?

How It Works

Duration: 45 minutes

Capacity: Up to 100 people virtually

Facilitator: An experienced Diversity and Inclusion Practitioner

Logistics: Zoom workshop

Available: WorldwideCost: £ 600

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