De-Escalation of Emotionally Charged Situations
A webinar exploring how to recognise signs of potentially threatening behaviour, understanding why emotionally charged situations may escalate, and how to utilise non-confrontational techniques and communication skills to de-escalate crisis situations. Application within the workplace, over telephone or video communication and community-based settings.
Who is this for?
Anyone working role who interacts with the general public. Suggested benefit for employees within Human Resources or line management, complaint resolution, customer services, retail, education, community groups or anyone who has a general interest in conflict management. Suitable for beginners to advanced.
An introduction to non-confrontational de-escalation skills through listening and communication, awareness, behaviour management, personal safety and supporting an individual with mental ill health related crises.
They simply are amazing! I attended the full 2-day Mental Health First Aid course. The instructor, Kate, was great and excellent feedback has been given to MHFA England.... read more
My experience was fantastic with Mick Veasey, is great tutor and very professional teacher properly. Thank you for everything.
1st Aid At Work 3 Day Course The Teacher Jonas is a fantastic and a truly inspirational instructor and trainer. I have attended many First Aid courses but this was by far... read more