De-Escalation of Emotionally Charged Situations
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De-Escalation of Emotionally Charged Situations
A webinar exploring how to recognise signs of potentially threatening behaviour, understanding why emotionally charged situations may escalate, and how to utilise non-confrontational techniques and communication skills to de-escalate crisis situations. Application within the workplace, over telephone or video communication and community-based settings.
Who is this for?
Anyone working role who interacts with the general public. Suggested benefit for employees within Human Resources or line management, complaint resolution, customer services, retail, education, community groups or anyone who has a general interest in conflict management. Suitable for beginners to advanced.
An introduction to non-confrontational de-escalation skills through listening and communication, awareness, behaviour management, personal safety and supporting an individual with mental ill health related crises.
Takeaways
How It Works
Duration: 45 minutes
Capacity: Up to 100 people virtually
Facilitator: An experienced Diversity and Inclusion Practitioner
Logistics: Zoom workshop
Available: WorldwideCost: £ 600
Excellent First Aid provider. Trainer was very experienced and thorough. Good training facilities and resources. Customer service very good. Highly recommended.
Philip Merchant Sonia was my trainer and she was absolutely fantastic! She taught us in a very engaging and comprehensive way. I felt more confident after my training with Siren than any first... read more
White Willow They simply are amazing! I attended the full 2-day Mental Health First Aid course. The instructor, Kate, was great and excellent feedback has been given to MHFA England.... read more
Lab-Kim Cheung
2 day Mental Health First Aid training qualifies you as a Mental Health First Aider. The 2 day MHFA course last 16 hours over 2 days. It is the most comprehensive course. You will receive the MHFA England certificate.
1 day Mental Health First Aid Training lasts 8 hours. This MHFA Champion training is often recommended for managers. It covers the most common mental health topics as depression, anxiety etc.
Mental Health Aware Half Day course – This half day course is a basic introduction to mental health, and why it is important. It introduces some common mental health challenges and discusses how to spot them.
