De-Escalation of Emotionally Charged Situations

Would you like to book a group?

Please fill out the form   and we will get back to you shortly.

 

When is the next training?

LONDON

What I will be learning in the De-Escalation of Emotionally Charged Situations training?

De-Escalation of Emotionally Charged Situations

A webinar exploring how to recognise signs of potentially threatening behaviour, understanding why emotionally charged situations may escalate, and how to utilise non-confrontational techniques and communication skills to de-escalate crisis situations.  Application within the workplace, over telephone or video communication and community-based settings.

Who is this for? 

Anyone working role who interacts with the general public. Suggested benefit for employees within Human Resources or line management, complaint resolution, customer services, retail, education, community groups or anyone who has a general interest in conflict management.  Suitable for beginners to advanced.


An introduction to non-confrontational de-escalation skills through listening and communication, awareness, behaviour management, personal safety and supporting an individual with mental ill health related crises.

Takeaways

  • Understand where challenging behaviour comes from
  • Crisis stress modelling
  • Enhanced awareness and personal safety in conflict management

How long is the training?

How It Works

Duration: 45 minutes

Capacity: Up to 100 people virtually

Facilitator: An experienced Diversity and Inclusion Practitioner

Logistics: Zoom workshop

Available: WorldwideCost: £ 600

Mental Wellbeing Calendar for Your Workplace

mental wellbeig calendar by siren training

Lunch & Learn for Mental Wellbeing at the Workplace?

Please click on the button below and download our visuals and content about the mental health wellbeing sessions. 


If you are still not convinced, read our happy customers' reviews

    5 star review  Excellent First Aid provider. Trainer was very experienced and thorough. Good training facilities and resources. Customer service very good. Highly recommended.

    thumb Philip Merchant

    5 star review  Have just had first aid training. Adrien was my trainer and he is BRILLIANT. I feel 100% more qualified in this and I actually feel quite inspired to train people... read more

    thumb Courtney Baisch

    5 star review  My experience was fantastic with Mick Veasey, is great tutor and very professional teacher properly. Thank you for everything.

    thumb Francisco Neto

Companies who trust us

We also run Mental Health First Aid Training

Online mental health first aid training

2 day Mental Health First Aid training qualifies you as a Mental Health First Aider. The 2 day MHFA course last 16 hours over 2 days. It is the most comprehensive course. You will receive the MHFA England certificate.

1 day mental health first aid training

1 day Mental Health First Aid Training lasts 8 hours. This MHFA Champion training is often recommended for managers. It covers the most common mental health topics as depression, anxiety etc.

Half day mental health first aid ONLINE training

Mental Health Aware Half Day course – This half day course is a basic introduction to mental health, and why it is important. It introduces some common mental health challenges and discusses how to spot them.

ABOUT SIREN TRAINING

7 YEARS OF EXPERIENCE

50 000 + LEARNERS

100 + QUALIFIED TRAINERS