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De-Escalation of Emotionally Charged Situations
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De-Escalation of Emotionally Charged Situations
A webinar exploring how to recognise signs of potentially threatening behaviour, understanding why emotionally charged situations may escalate, and how to utilise non-confrontational techniques and communication skills to de-escalate crisis situations. Application within the workplace, over telephone or video communication and community-based settings.
Who is this for?
Anyone working role who interacts with the general public. Suggested benefit for employees within Human Resources or line management, complaint resolution, customer services, retail, education, community groups or anyone who has a general interest in conflict management. Suitable for beginners to advanced.
An introduction to non-confrontational de-escalation skills through listening and communication, awareness, behaviour management, personal safety and supporting an individual with mental ill health related crises.
Takeaways
How It Works
Duration: 45 minutes
Capacity: Up to 100 people virtually
Facilitator: An experienced Diversity and Inclusion Practitioner
Logistics: Zoom workshop
Available: WorldwideCost: £ 600
Excellent First Aid provider. Trainer was very experienced and thorough. Good training facilities and resources. Customer service very good. Highly recommended.
Philip Merchant Have just had first aid training. Adrien was my trainer and he is BRILLIANT. I feel 100% more qualified in this and I actually feel quite inspired to train people... read more
Courtney Baisch My experience was fantastic with Mick Veasey, is great tutor and very professional teacher properly.
Thank you for everything.
Francisco Neto
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