When is my course?
Our course timings are:
Course Start Time: 09:45 (For the First Aid only, follow the link if you booked mental health first aid)
Course End Time: 17:00
The email we initially sent when you booked the course has the location and date displayed. Check your inbox and spam folder if you are not sure which location and date you have booked.
See the example below:
Where is my course?
IMPORTANT – Please click on the joining instructions link related to the venue you have booked. See below:
Please have these instructions handy on your mobile device, or alternatively print them off, so that you have all the information you need on the day.
MANCHESTER & BIRMINGHAM
VIRTUAL FIRE MARSHAL TRAINING
Finding your joining instructions and certificate
Use your email address and password to access your dashboard:
- Your email address
- Your Password
Please save your password in your browser.
We understand that occasionally, working schedules mean that it’s not convenient for you or your staff members to attend the course. We will try to be as accommodating and flexible as possible. By offering free cancellations or postponement up to 7 days before course commencement. However – if you cancel your course later we reserve the right to charge you for this late cancellation.
7 days – 48 hours prior to the course, we will charge you 50% of your booking fee. Less than 48 hours – 100% is charged. These hours correspond to our opening hours which are Monday – Friday 9 am – 5 pm.
Where is my certificate?
We aim to send certificates within 5 working days after course completion (check your spam folder if it’s not in your inbox). However, if you haven’t received your certificate, you can find it in your account.
Follow the link: CUSTOMER LOGIN
Enter your email address and password. If you cannot access, reset your password and don’t forget to check your spam folder.
You will find the certificate under the ‘Courses’ tab’ on the left-hand side. Please use the left-hand side menu to access the courses.
If you have booked a course for someone else, please be aware that we send certificates to the attendees and not to the person who made the booking.
If you need support accessing your certificate please send an email – email@example.com