When is my course?
Our course timings are:
Course Start Time: 09:45 (For the First Aid only, follow the link if you booked mental health first aid)
Course End Time: 17:00
The email we initially sent when you booked the course has the location and date displayed. Check your inbox and spam folder if you are not sure which location and date you have booked.
See the example below:
Where is my course?
IMPORTANT – Please click on the joining instructions link related to the venue you have booked. See below:
Please have these instructions handy on your mobile device, or alternatively print them off, so that you have all the information you need on the day.
London Training Venues & Transport Links
Venue Location | Borough | Transport Connections | Accessibility |
(Westminster Kingsway College, Regent’s Park Centre) Postcode: NW1 3HB | London Borough of Camden | Tube: Warren Street (Victoria, Northern), Great Portland Street (Circle, H&C, Metropolitan). Rail: Euston & King’s Cross St Pancras (short walk/bus). Bus: Routes 18, 27, 30, 88, 205, 453 (Euston Rd/Albany St). | Venue: Educational campus with lifts and general wheelchair access. Station: King’s Cross St Pancras has full step-free access to all lines. |
| Old Street (Canonbury Yard / The Yard) Postcode: N1 7BJ | London Borough of Islington | Rail: Essex Road (Great Northern) is closest (5 min walk). Tube: Old Street (Northern) is a 10-15 min walk. Bus: Routes 21, 76, 141, 271 stop on New North Road. | Venue: Converted warehouse complex. Ground floor units are generally accessible; Station: Old Street has lifts to the ticket hall but limited step-free access to platforms. |
| Victoria (Westminster Kingsway College, Victoria Centre / The Vincent Rooms) Postcode: SW1P 2PD | City of Westminster | Tube/Rail: Victoria Station (Victoria, District, Circle, National Rail, Gatwick Express) is a ~10 min walk. Tube: Pimlico (Victoria Line) is also ~10 min walk. | Venue: Fully accessible educational facility with lifts to all floors, ramps, and accessible toilets. Station: Victoria Station has step-free access to Victoria line and National Rail platforms. |
| London Bridge (Novotel London Bridge) Postcode: SE1 9HH | London Borough of Southwark | Tube: Borough (Northern) is closest (~5 min walk). Tube/Rail: London Bridge (Jubilee, Northern, National Rail) is ~10 min walk. Bus: Routes 35, 40, 133, 343, C10. | Venue: Modern hotel venue with lifts to all floors. Station: London Bridge is fully step-free (lifts to all lines and platforms). |
| Charing Cross (9 Adam Street / The Adam Street Club) Postcode: WC2N 6AA | City of Westminster | Tube: Charing Cross (Bakerloo, Northern), Embankment (District, Circle). Rail: Charing Cross National Rail. Bus: Major hub on The Strand (e.g., 6, 9, 15, 87, 176). | Venue: Multi-level event space; Station: Charing Cross Station has step-free access to National Rail platforms, but no step-free access to Tube platforms. |
| Greenwich (Greenwich High Road – Travelodge / Davy’s Wine Vaults) Postcode: SE10 8JA | Royal Borough of Greenwich | DLR: Greenwich DLR. Rail: Greenwich Station (Southeastern, Thameslink). Bus: Routes 177, 180, 199, 386. | Venue: Travelodge has lifts and accessible rooms. Station: Greenwich Station is fully step-free (lifts to platforms). |
Finding your joining instructions and certificate
Use your email address and password to access your dashboard:
- Your email address
- Your Password
Please save your password in your browser.
Rescheduling policy
We understand that occasionally, working schedules mean that it’s not convenient for you or your staff members to attend the course. We will try to be as accommodating and flexible as possible. By offering free cancellations or postponement up to 7 days before course commencement. However – if you cancel your course later we reserve the right to charge you for this late cancellation.
7 days – 48 hours prior to the course, we will charge you 50% of your booking fee. Less than 48 hours – 100% is charged. These hours correspond to our opening hours which are Monday – Friday 9 am – 5 pm.
Where is my certificate?
We aim to send certificates within 5 working days after course completion (check your spam folder if it’s not in your inbox). However, if you haven’t received your certificate, you can find it in your account.
Follow the link: CUSTOMER LOGIN
Enter your email address and password. If you cannot access, reset your password and don’t forget to check your spam folder.
You will find the certificate under the ‘Courses’ tab’ on the left-hand side. Please use the left-hand side menu to access the courses.
If you have booked a course for someone else, please be aware that we send certificates to the attendees and not to the person who made the booking.
If you need support accessing your certificate please send an email – paperwork@sirentraining.co.uk